Customer Service

Contact Service by email: info@optimaxendoscopes.co.uk

Not for Medical Use on Humans 
Hawkeye Borescopes are not approved for medical use on humans. They are precision industrial instruments, suitable for most veterinary applications.

Limited Warranty
Optimax IIM Ltd warrants that all Hawkeye® borescopes and accessories manufactured by Gradient Lens Corporation will be free of defects in materials and workmanship for one year from the date of first retail purchase. You may see the entire Hawkeye Borescope Warranty here.

Video, lighting and some accessory products not manufactured by Gradient Lens Corporation come with the manufacturer's warranty.

For a complete statement of our warranties, please call
01858 436940 or e-mail us at info@optimaxendoscopes.co.uk.

Handling Warranty Claims and Repairs
Whether you have a warranty claim, a repair out-of-warranty, or you don't really know which, call us on 01858 436940. If necessary, they will issue you an RMA number allowing you to send the product back. Please do not return any product without calling for an RMA number first. You are responsible for shipping and insurance on any returns.

Michael Francis House
3 Trimbush Way
Market Harborough
Leicestershire LE16 7XY 

Payment Options
Credit card—we accept Visa, MasterCard, American Express, and Discover. (3% surcharge applies to credit cards)

Personal cheque—subject to clearance of the check before the product is shipped.

Net 30-day account—business customers may apply for credit accounts with net 30-day payment. No allowance is offered for early payment. An application form must be submitted, including trade references. Checking references and establishing the account often takes considerable time, so it might be wise to make your first purchase with credit card or bank check.

Shipping Options-

Ensured Overnight via UPS

Service Charges
If the problem with a product is the result of accident or mishap—in fact, anything other than defects in parts and manufacturing—repair or replacement is the responsibility of the owner. We will make the process as convenient and trouble-free as possible.

There are two options:
1. Get an estimate of repair cost or replacement price, with the option of approving the repair or replacement.
2. Have us proceed with the repair without an estimate.